- 货品损坏或缺损 （如：长虫或发霉）
- 遇到符合换货情况，请先电邮 [email protected]与我们的客服联系，我们将审核和提供协助。未经联系就退回货物，我们一概不受理。
All products are freshly packed and strictly checked before shipping out. We do not accept return/refund for any kind of reasons due to hygiene issues. No cancellation allowed once the orders are paid. Change of mind does not apply to return or refund.
However, return/refund of products only can be arranged under the following reasons
- If the product is different from the Order delivered；
- If the products delivered is in damaged or defective condition (ex: Bugs-eaten or mould)。
- Kindly contact us at [email protected] before returning any item, otherwise the request will not be processed.
- Our Customer Service Team will review each application and do allow up to THREE (3) working days for your inquiry to be processed.
- Products for exchange shall be returned in its original condition and packaging together with proof of purchase within 7 days upon receiving the parcel. Request beyond 7 days will not be entertained.
- Our customer service will contact you once receive your returning products.